Legal
Privacy Policy
How we handle the information you send us through this website.
What this website collects
This page is a draft placeholder. The text below is placeholder legal copy written to show the structure of a privacy policy. It is not lawyer-reviewed, and the client will replace it in full with text prepared or approved by the clinic's legal adviser before it is treated as final.
When you use the booking form on this website, the information you type into the form is sent to Nova Derma so that the clinic can respond to you. The form collects:
- Your name.
- Your phone number.
- Your email address.
- An optional message you choose to write.
- The skin concern you selected from the list in the form.
- The appointment date and time you asked for.
- The page of the website that the form was submitted from, so the clinic can see which page prompted the enquiry.
## How that information is used
The information is used for one purpose: to respond to your request and to arrange the appointment you asked for. It is used by the clinic to contact you about the booking.
The information is not used for marketing, and it is not added to a mailing list, unless you separately ask the clinic to contact you about offers or news.
## How long it is kept and who can see it
The booking information is stored by the clinic and is visible to Nova Derma staff who need it in order to manage your appointment. It is also processed by the service provider who hosts this website, because the form cannot be delivered to the clinic without them.
- Retention period: [Client to complete: the period for which booking details are kept before they are deleted, and how deletion is requested.]
- Legal entity responsible for the data: [Client to complete: the registered legal entity name and registration details of the clinic.]
- Physical location where the data is stored: [Client to complete: the country or countries in which the clinic and its hosting provider store the data.]
Cookies, analytics and who can see your information
## Cookies and analytics
This website may use cookies and similar technologies that are needed for the site to work — for example, to remember a language preference. Where analytics or advertising tools are used, they are used to count visits and understand which pages are read, not to build a profile of you for marketing.
[Client to complete: the specific analytics provider, whether any advertising or remarketing cookies are set, and how long each cookie is kept. If the site sets non-essential cookies, describe the consent mechanism used to set them.]
## Who can see your information
Only two groups of people have access to the information you send through the booking form:
- Clinic staff at Nova Derma, who use it to respond to you and to arrange your appointment.
- The website hosting provider, which processes the form on the clinic's behalf in order to deliver it.
Your information is not sold, and it is not shared with third parties for their own marketing. If the clinic ever needs to share information with another party — for example, to arrange a service the clinic does not provide itself — that will be explained to you at the time.
## Security
Information submitted through the booking form is handled by the clinic in good faith and is not stored on paper. No method of transmission or storage is completely secure, so no website can promise that information can never be accessed. Do not submit medical details you consider highly sensitive through the booking form; the clinic will take them directly from you during the consultation.
Data requests and the status of this page
## Making a request about your information
If you want to ask what information the clinic holds about you, ask for a copy of it, ask for it to be corrected, or ask for it to be deleted, contact the clinic on its WhatsApp line or by phone. The same two channels are used for any other question about this page.
- WhatsApp: use the WhatsApp button on the contact page.
- Phone: use the phone number on the contact page.
[Client to complete: the postal address of the clinic if written requests are accepted, the expected response time, and the identity check the clinic applies before releasing information.]
## Status of this page
This page is a draft placeholder. It was written to stand up the website structure, not to state the clinic's actual legal position. The final privacy policy is issued by Nova Derma itself and will replace this text in full. Nothing on this page should be relied on as the clinic's policy until the client has published the reviewed version.
The final policy is issued by Nova Derma and will replace this draft in full.